[LCC] Updated News from Alpha Amplifiers

[Mark, K5ER]

>Of interest to Alpha Amp owners:
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>----- Original Message -----
>From: Alpha Amplifiers
>To: nx5m at txcyber.com
>Sent: Saturday, December 28, 2013 6:04 PM
>Subject: Updated News from Alpha Amplifiers
>
>
>                         All things Alpha Amplifier December 2013, final 
> repair policy
>
>
>     We received a lot of email about our new policy.  To put it mildly, 
> there weren't many "atta-boy's" in those emails.
>     We've rethought our repair policy!
>     Since we try to adhere to the "We say yes to all reasonable 
> requests", you spoke and we listened!  Since the last newsletter was 
> emailed, we have received a lot of feedback from customers regarding our 
> repair policy.  What you've communicated has convinced us that we need to 
> amend that policy and continue to offer repairs for some older Alpha 
> amplifiers.  Here's what you can expect from us and what we would hope to 
> get from you.
>
>     We'll continue to fix our amplifiers as long as we can. We will 
> continue to offer repairs on the Alpha 91b, 99, 89 and 87A amplifiers - 
> as long as we can get the parts. We understand the microprocessor based 
> amps are more difficult to repair without the special utilities and 
> expertise we have to assist us.
>
>    You will be patient if some parts (for example pin diodes on the 87A 
> and 89) have a lead time of months.
>
>    You will understand that we cannot keep dozens of old parts in stock 
> and so there may be delays while they are ordered.
>
>    And most important - test your amp ahead of time!
>    Make sure all is well with your amp with plenty time to determine the 
> need for repairs.  It's really difficult to quick turn some of these 
> amps.  Don't wait until the day before FT5ZM is on the air, or the day 
> before CQWW gets underway, hi, hi.
>
>    All the best, and Happy Holidays,
>    Michael Seedman, AA6DY
>
>    Forward this email